Here at Poseidon, quality customer service and an honest attitude towards business is our number one aim. We try our hardest to be as fair as possible in every situation and invite customers to read our general TS&cs below.
School
We pride our self on offering the best service possible at Poseidon, but due to the nature of the sports we specialise in there is an important element of safety and weather to consider.
Poseidon will always operate with safety as our priority, we reserve the right to cease activity if safety is compromised at anytime.
Kitesurf training is weather dependent, having booked a session the ‘go ahead’ will be given by phone, sms or email one day before a course is scheduled to begin, based on the weather forecast.
a) If the forecast is uncertain ‘students’ will be notified that we’ll make dynamic decisions on the day of activity.
b) If the weather forecast is deemed too unsuitable for a productive session we will cancel training and offer alternative dates for rescheduling, alternatively a credit note.
Bookings are confirmed in our diary on receipt of payment through our online booking system and payment through stripe, a confirmation email will be sent to confirm.
Should a pre-booked course be cancelled from our end due to adverse weather or operational issues we will offer an alternative date or a credit note
Courses started, but unfinished due to changing weather will be offered remaining ‘lost time’ as a credit.
Cancellations from the customer should be made three days prior to training to be offered an alternative date or a credit.
a) cancellations made closer than three days will incur a 25% fee.
b) cancellations made one day prior to a course will incur a 50% fee.
c) ‘no shows’ or last minute cancellations will not be offered a refund or rescheduling.
Credit notes issued will be valid for twelve months.
Refunds on bookings made online will be processed through the same software, this can take up to seven days to complete.
‘Students’ should arrive at least fifteen minutes early for their training. Whilst we will try to be flexible, we cannot guarantee to make up lost time due to customer lateness.
Rental of kite equipment may be offered to ‘safely independent’ kiters who carry third party liability kitesurf insurance, unlike lessons, they accept personal liability for other people and the equipment they’re hiring.
a) we reserve the right to deny or cancel rental at any time.
b) persons not flying responsibly for themselves, others or the kit, will be issued warnings. If undesirable behaviour continues we may cancel hire with no refund at any time.
c) a tariff of repair costs can be found at Poseidon beach HQ
Poseidon and our staff operate within our recognising / governing bodies - the IKO, the BKSA and AALS, alongside it’s own risk assessments and procedures, carrying full third party liability insurance cover. Our decisions on safety and activity will be made following their rules and guidelines.
Participants of the sports must be aware of the potential dangers, notify us of any relevant medical considerations and participate in the sports entirely at their own risk.
Persons unable to swim will not be permitted to kitesurf, they may be permitted to SUP under the correct supervision with the appropriate equipment, on an appropriate day.
Vouchers
Our lesson vouchers are valid for twelve months for the service described and person issued to. The service or ownership may gladly be changed with written notice.
Special offer vouchers may be valid for a limited time, as per their description.
We aim to keep availability for voucher holders, but can’t prioritise them over a new booking.
We cannot offer a refund on any vouchers purchased or expired.
We request cancellations no later than three days before a session. Cancellations received after this will be treated as per general booking Ts & Cs
online Purchasing
Making a purchase online is easy. Simply browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked to confirm your order before being taken to a Secure Payment Server.
We accept most major credit and debit cards for payment. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency.
We accept most major credit and debit cards including Visa, MasterCard and American Express. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, mail or over the Internet.
When confirmation of an order is received, this is to indicate that we have received your order, it does not indicate that a contract exists between yourself and Poseidon*. Confirmation of the transaction and the contract between Poseidon and the buyer is completed once the item has been dispatched.
We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product for any reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
In the case of a product being out of stock or no longer available, the item will be placed on back order. You will be notified and offered the option to wait, change your order or cancel your order.
Orders cancelled before dispatch will be refunded within 48 hours.
Shipping And Handling
All orders received before 6pm will be dispatched the next working day, either by Courier or Royal Mail.
Delivery charge is shown in the shopping basket summary when an item is added, also in the check out page and finally on the secure payment page.
Delivery Schedule
We aim to deliver your order right away. You will normally receive your order within 48 hours from receipt of payment.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
All orders include VAT at the current rate except where VAT is exempt, for instance children’s clothing.
Credit Card Security
During the ordering process, no personal information is gathered by our website.
Guarantee
We guarantee your satisfaction. If any goods arrive damaged, or fail to meet your requirements, please call 01202 715 369.
Reaching Us
If you need to reach us, please email us at info@poseidonkiteschool.com, alternatively, you can call on 01202 715 369 (International +44 1202 715 369), or +44777 237 0007
Privacy Policy
Poseidon does not disclose buyers' information to third parties, other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping basket. If cookies are turned off in your browser, you will be unable to place orders or benefit from the other features that use cookies.
Legal
www.poseidon-watersports.com shop sales are run and operated by Poseidon the trading name of Trident Boardsports Ltd (13234945)
All transactions include VAT - company Vat number is: GB385581850.
All tuition bookings and activities booked through www.poseidonkiteschool.com are managed and run by Poseidon*.
All transactions and activities are intended to take place in the UK and is therefore governed by UK law and jurisdiction.
All content and material present on this site is owned by Poseidon or our suppliers.
Returns Policy
In the event you are not completely satisfied, please contact us on 01202 715 369 in the first instance to see if we can quickly remedy any problem. If you are still not entirely happy with your order, you can return any part of it within 30 days of purchase with a copy of your receipt.
The product you wish to return must be in a saleable condition in its original, undamaged packaging, with any tags still attached. We cannot accept returns of products that were found to be faulty after a signature has been taken.
Delivery
All delivery to the UK mainland is free on purchases over £50. Delivery on purchases under £50 is charged at £3. Delivery is possible outside of the UK mainland, please contact us for a postage quote.
In rare instances, products might be damaged while in transit. It is very important that the item is checked for damage prior to it being signed for in ‘good condition’. Absolutely no claim can be created for compensation in the event the item is signed for in ‘good condition’.
*Poseidon is the trading name of Trident Boardsports Ltd (13234945)